Comments from consumers who have used this trader
Martin supplied and fitted a new composite front door. The choice of door styles was extensive and Martin was helpful with advice on suitability. The work was done to a high quality, there was no internal damage to decoration and the area was left clean and tidy. I am really pleased with the finished result and would recommend Martin Howarth for home improvements.
Bricking over a fireplace and cementing
We have just had a brand new bathroom installation done by Martin, everything was explained in a simple manner and we were kept up to date daily with the progress and photos. We are thrilled with the bathroom and cannot recommend Martin and his various tradesman enough.
Martin initially came to quote for all new windows and doors and after inspecting them gave excellent advice to just repair/replace a few which saved us money to do other projects. The work was completed speedily and to an excellent standard and his attention to detail is amazing - heâs back soon to fit our new back door. He communicates with you every step of the way and checks with you at regular stages throughout - we would recommend Martin and his team to anyone and will definitely be asking him back to do more - thanks Martin
Used Martin from a word of mouth recommendation. From the initial quote to completion kept me updated on progress and helpful recommendations to help me get plans drawn up. Work involved opening up my lounge and dining room to be open plan, relocating radiators and electrical sockets. Work done to a very professional standard, all precautions took to ensure property kept clean (dust sheets throughout, light fittings covered etc) Would recommend Martin highly and wouldnât hesitate using his services again
Once again Martin and his crew provided an excellent service they are always prompt and very tidy making sure everything is cleaned up before they leave each night. I will have no hesitation in ringing Martin again for any building work that I need doing and would recommend him to anyone reading this
Martin and his team replaced a rotten door to an outbuilding in a very professional way. They arrived at the time agreed, and the job was carried out speedily, cleanly and in an appropriate manner under the present Covid restrictions. The replacement door had to be shaped to fit the awkward sized opening. The final result was a fabulous job, well executed. He also gave us welcome advise on the treatment needed for the after care of the new door. Thank you Martin. We will definitely recommend Martin and his team.
Martin was fantastic- really talked us through the designs and came up with a perfect solution for what we wanted for our home which was bespoke to us. His team were excellent, efficient, explained everything they were doing clearly and were clean and tidy. Would highly recommend and would always come to Martin first in future for any other projects we may have.
Martin and team replaced a combination front door frame which was dated. They replaced with an outer colour cream Etal door with Sierra glass on white internals. They also replaced side panel with beautiful energy saving glass. From initial contact with Martin to installation every aspect was efficient. We are very pleased with the work and service and will definitely use him again and would highly recommend.
Having used Martin several times in the recent past for quite major home improvements, we had no hesitation in employing him and his team for further works. The job wasn't straightforward but Martin made it his business to ensure it went smoothly and to exacting standards. He is professional from start to finish and always goes the extra mile to ensure complete customer satisfaction. He takes great pride in the quality of his craftsmanship at every stage to produce an end result that both his clients and himself are fully happy with. He is trustworthy, personable and communicates effectively throughout the job. We would not hesitate to recommend Martin and couldn't be more pleased with our recent works.
Martin has replaced our new front door, job completed to a high standard and very quick. Would highlighly recommend !
Martin's team undertook repointing of a problem area at the front of my house. and replacement of lead flashing. He was very professional throughout, undertaking initial investigation before providing an itemised quote. The work was then undertaken to my complete satisfaction. Martin's communication was excellent throughout, and I would have no hesitation in using his services again in the future.
I have recently used Martin's services several times and each and every time the job was completed to a very high standard and very quickly from time of initial request. Martin takes pride in what he does and he is very customer orientated, when the work is finished he leaves your property clean and tidy and is keen to ensure you are left happy with the finished work.
Martin has done work for us before and has always given good advice and shown excellent tradesman-ship, This time along with our required work he rectified a previous companyâs poor installation and has now made a perfect job. We are very satisfied with all the work you both did and you have given us peace of mind. Thanks again Martin.
Old ,wooden garage doors removed and new ones made and installed. Martin was efficient in communicating and in doing the work. I am very pleased with my new doors and will certainly employ Martin again should I need any further property work.
Martin and his team constructed and fitted a replacement back gate. This gate was for an odd shaped entry and had to be specially made, on site. They de-constructed the old broken one and replaced it with the new one, all within three hours. What a fantastic achievement. Plenty of advice was also given on how to take care our new gate.
Martin and his team ripped out my old kitchen units, appliances and flooring, and completely refutted the kitchen. Throughout the whole process communication from Martin was excellent, and his organisation and project management superb. Martin has a team of professionals that he works with who were all friendly and did an excellent job. Everyone was helpful and approachable. Martin has undertaken several jobs for me in the past and I have always been extremely satisfied with the outcomes. Thanks Martin for another great job done.
I employed martin howarth to fit a completely new bathroom suite ,including removing the original tiles and plaster ( down to the brickwork ) and also the old ceiling and floor . From the beginning martin organised the whole process as easy as possible ,itemising the estimate and again a set price. martin project managed the whole team ,including co-ordination with specialist traders - plasterers ,including dry - lining ,replacement brickwork,,tiler , plumber , electrician. The work was completed on time to an excellent standard the whole team were always on time ,polite and considerate, I would not hesitate to employ him again.
Martin and his team recently undertook some work for us, including replacing an existing stain glass window and front door and removing an external porch. The work also involved sandblasting and re-pointing the whole front section of the house to remove any traces of the old porch. From the offset, Martin provided us with a clear idea of what would be needed to complete the job, what would give us the best result and provided a competitive, itemised quote of exactly what each element would cost. We put our trust in him and we were definitely not disappointed. From start to finish, Martin communicated brilliantly, project managed the different trades involved perfectly and completed the work on time and to budget. He and his team of tradesmen were friendly, professional, tidy and above all, did an excellent job. We were absolutely delighted with the end result. The front of the house has been restored to looking virtually brand new and we were thrilled with the new window and door. We have numerous other jobs that we will be booking Martin for and will not hesitate to highly recommend him. Thanks Martin!
Martin completed the work to a high standard and was very time-efficient. He gave us sound advice about doors and windows beforehand and ensured he kept to the agreed time-table. The builders were professional, the finish was excellent and they left the place clean and tidy everyday. Excellent value, thank you Martin!
Martin replaced an old kitchen window which was reduced in size so required some brick work doing before the window could be fitted Once the window had been fitted it required repair work inside and plastering The work was carried out to a high standard I would recommend Martin and his team
Fantastic jobs in my house, completed random jobs and built cupboards from scratch and made a bar, sorted out the bathroom and made it look amazing Very highly recommended
Fitted new roof on conservatory , insulated & plastered . Altered electrics & installed downlighting. Lowered ceiling in hall & third bedroom & installed downlighting. Excellent job as usual as I have used Martin before on numerous occasions & in any future works.
I employed Martin to renovate a early 1970's detached house, including rewiring, repair of flood damage, new central heating including boiler, building work (removing walls, replacing ceilings, creating internal doors, loft access), new doors and windows and kitchen replacement. From the beginning Martin made this whole process as easy as possible itemising the estimate (something most others did not do) and agreeing a set price, excluding any issues or surprises found along the way. Martin project managed the whole renovation including recommending specialist traders, and co-ordinated with them directly the work that was required. When surprises did appear, as they will, Martin showed me the issue and we agreed a way forward, I used about half my 10% contingency (recommended for mid-sized building projects). Work was completed on time, to an excellent standard and with follow-up. Feedback from the neighbours was that although this was obviously a major piece of work, Martin's team were always polite and considerate. If I ever need any work doing again I will use Martin Howarth Home Improvements.
Martin and his team recently installed a new bathroom and cloakroom and provided an excellent service from start to finish. Martin guided us through the entire process, offering essential, practical advice along the way, going the extra mile to ensure that we were happy with the improvements. We were in fact thrilled with the end results and would have no hesitation in recommending his workmanship and professionalism.
We had a complete bathroom refit, including replacement of floorboards, a new built in cupboard and window. The work was carried out as planned with any problems sorted quickly. They were always on time and kept me informed of everything they were doing and even cleaned up each evening. Martin and his team were polite and very helpful even driving me to pick up some things I had forgotten for the room when I had no car. The bathroom looks great.
Whole house gutter and facia cleaning. Martin came out to price so I knew what the cost was going to be, very important to a pensioner. Excellent communication via email and was punctual and pleasant throughout. Also pointed out an issue that needed a stitch in time and recommended someone who could help. Would recommend.
Martin and his team did a great job. Always on time and the work was completed to a very high standard. I would definitely recommend him to anyone looking for a good builder.
I had a fire door installed in the kitchen and the service was fantastic, martin and his team were hard working ,efficient and concientious - they made a brilliant job I would recommend the team , for the quality of the work was superb - always punctual and a reasonable price I would not hesitate to have them back again for any future work !!
martin & his team installed 3 hardwood georgian doors for the lounge, dining room, & kitchen - very impressed with the standard & quality of the work , all of which was carried out professionally & efficiently and to a very high standard and also at a reasonable price !! A very hard working and concientious team with a sense of humour and an eye for detail ( and also completely tidied up and hoovered before leaving the premises) I would have no hesitation in recommending such a reliable and trustworthy team to others !! I will certainly call upon them for future home improvements
Top quality work. Martin and his team did an excellent job, as always. Highly recommended, would not hesitate to use them for the next job!
Excellent quality of work, Martin and his team were able to complete the job earlier than originally scheduled. Always punctual, tidy and did an excellent job of replacing old decking.
Called Martin to fix a large broken window. Prompt response and great job. Very pleased with all aspects and definitely recommend.
I needed a new bathroom and an internal wall repairing and was lucky enough to employ Martin. His customer care and attention to detail were excellent. The jobs were finished to the highest standard, with no fuss and on schedule. Martin kept me up to date with the progress on both jobs and, in short, I couldn't have had anyone better to do this work. I was so pleased with the work I intend to employ Martin for all future work.
Excellent service from start to finish. Very swift reply to any emails sent. Work was completed in one morning and was exactly what I was looking for. Would definitely reccommend to others.
Outstanding Service. Came out in advance to look at the requested work, to give advice and a quote for all the necessary tasks. Returned before commencing the work to double check exact measurements and specifications. On the day, Martin and his team arrived promptly, providing a friendly and conscientious service throughout the day. They worked efficiently, with an extremely high quality of workmanship and attention to detail. Nothing was too much trouble. They guaranteed that all work was completed to our requirements, older materials cleared away, and the site left clean and tidy. Extremely pleased with the work undertaken. Would not hesitate to use Martin and his team in the future and would highly recommend them to other potential customers.
Martin provided an excellent high quality and professional service. We had new patio doors fitted, he was professional throughout, explaining the different options, what the benefits and disadvantages of the different options where and gave an excellent price. he arrived on the day he promised, the quality of the workmanship was excellent, he tidied up afterwards and I would recommend him to anyone considering replacing windows or doors. I would use him in the future, thank you Martin
Job Well done
Very pleased with the work Martin did for us. We were grateful too as he came at short notice even though he was very busy. He fitted our skirting boards and another smaller job. He visited us initially and came when he had arranged, on time, to do the work. We will definitely use him again for any other work we need. Thanks Martin.
Absolutely thrilled with our good fortune in picking such a professional company. Martin and associates were efficient, knowledgeable, polite, and did a very good job! We would not hesitate to use him again, and have already recommended him to others
Martin installed French doors to the rear of my property, replacing the existing back door. I was impressed by the standard of his work, which was carried out efficiently, as scheduled and at a fair price. He communicated with me throughout the work and I am delighted with the finished work. I have no hesitation in recommending Martin and co to others and will certainly be using him again. Thanks!Ã°Å¸âÂ
Prompt,efficient and good price
Removal of old handrail and new handrail and baton in place on my stairs. Excellent job done as its an old house and walls are not very straight. Martin came to my house twice working in tandem with the decorator. Great communication and came when he said he would. Martin is quite a character and a lovely bloke. Would have no hesitation in recommending him.
Martin completed some work on one of our external walls which we had been experiencing some damp issues. The work was completed efficiently and to a high standard and the area was also left clean and tidy afterwards. Martin kept in touch with us regularly to let us know when he would be arriving each day until they work was completed. Would definitely recommend a reliable and trustworthy home improvement company!
Martin and his team carried out everything that was planned in a timely manner. The workmanship was excellent and tidy so much so we have introduced him to friends and neighbours who have seen his work and will no doubt be using his services.
New wooden floors and joists installed . Martin and his team attended took 2and one half days to completely replace the joist and floor in one room and also part of a joist and complete wooden floor in another. The work was completed to a high standard inter spaced with recuperative cups of tea and coffee. The team were very polite and tidy,clearing up after themselves. I would certainly recommend this company to anyone requiring the services they provide.
Martin was very clear regarding the costing of the work & helped to explain what was required. The workmen were on time worked quietly & efficiently cleaning up after themselves each day,They kept me up to date at all times & completed the work to a very good standard. I will certainly use this firm again.
Martin was thorough from start to finish. From the initial visit to assess the work needed, he accommodated our dates to complete the work and his price was very competitive. Very prompt in arriving when he said, kept us fully informed during the course of the work and he ensured he always cleaned up at the end of the day. Workmanship excellent. Highly recommended and will definitely use again. Many thanks Martin
We needed a small amount of general building work. From the initial visit to the finish Martin and his team were reliable and friendly. The house was left clean and tidy after completion
Following a flood from a blocked toilet, we asked Martin to refurbish our bathroom in June 2017. It wasnÃ¢â¬â¢t a straightforward job. We wanted an old WC knocking into the main bathroom to create one larger room with a walk-in shower area and vaulted ceiling with skylight. As part of the work, a doorway and a wall needed removing, an old window needed to be bricked up, a new wall needed erecting and old immersion heater tank needed to be removed.The result is stunning, even better than weÃ¢â¬â¢d hoped.Martin was great throughout, initially helping us plan the layout of the job to get the most out of our space and even travelling to brick yards around the north west to get brick matches for our 120 year old house.The trades required for the job (electrician/plasterer/bathroom fitter/plumber) were all clearly top notch and did a fantastic job.IÃ¢â¬â¢d only ever use Martin for any future building work we wanted to undertake.
Martin carried out a full kitchen refurbishment for us in May 2017 following substantial water damage as a result of a blocked drain. It was a big project that not only included the kitchen refurbishment (back to brick) but also the addition of a new utility room, boiler, walkway, chimney surround for the range oven and ground floor WC, which required significant structural changes and building control approval.Martin managed the project brilliantly from start to finish. He not only helped us at planning stage to get the most out of the available space but he also organised the different trades including electricians, kitchen fitters, plumbers, plasterers and tilers to work seamlessly together, which meant the project was completed as quickly as possible.The finish and attention to detail was fantastic and Martin would always check with us before starting on a new stage of the job in case weÃ¢â¬â¢d changed our mind (which happened frequently).Martin and his team were there on time every morning and he was also happy to tackle any extra bits weÃ¢â¬â¢d think of along the way.The bottom line is that I wouldnÃ¢â¬â¢t want any builder other than Martin to do any work for us in the future.
Martin replaced floorboards on the landing of our house which had been previously ravaged by plumbers over the years. The job was done promptly and efficiently. i would recommend him for any joinery work you may need
Martin carried out a complete kitchen refurbishment for us in December 2015. This was quite a complicated job but it was completed both on time and to budget. We were so impressed with that job that we didn't hesitate for one minute to ask Martin to do a similar complete bathroom refurbishment for us in January this year. He worked closely with us in the planning stage and helped us to make maximum use of the space available as well as assisting us in the choice of fixtures and fittings. This was a really comprehensive job which involved the whole range of trades - plumbing, electrics, plastering, tiling, joinery as well as removal of tiles down to bare brick, re-plastering , re-tiling and , of course, installation of all the new fixtures and fittings. Once again, the job was completed exactly as planned. It's a top quality job in all respects and we simply love our new bathroom. The added bonus for us was that Martin and his team completed the job in just over 2 weeks whilst we were away on our annual winter break . Martin kept us informed regularly whilst we were away and we were delighted with what greeted us on our return. Full marks to Martin and Co!
New to the area it was a plus that our daughter - already a resident - introduced us to Martin. From our first meeting we were sure that he would be the guy to meet our expectations and we were not wrong. It was a pleasure to work with him and listen to his advice and subsequently to meet the different members of his team each of whom played their part in the delivery of an excellent service and in a cheerful manner. They were great company and a pleasure to have them working for us and excellent ambassadors for Martin's company
Organised for Martin (and Team) to do some work for my parents as he has done previously for us. The work was carried out in a timely and professional manner, and he also fitted an extra little job in organising for someone to fix their front door.
Very pleased with the work done by Martin and his team. Would recommend him. Got on with the job, courteous at all times and tidied up when completed.
Needed a new back gate as the old one had rotted. Chose Martin first as he had done work for us before. Arrived on time and had the job all done as we wanted. Also he explained what would be needed and not needed beforehand when he came to measure up so we knew how it would look. We totally recommend Martin for his work.
Martin undertook some work for us, he installed a loft ladder, replaced the hatch and made good. Some piping had to be moved for this job, as well as some electrical work. He also converted our 2 front bedrooms to one big one, and re plaster skimmed both bedrooms. All work was completed to a very high standard, Martin kept us informed of any changes required and did the job in the time he promised. We are very pleased with the work undertaken and would recommend his firm without hesitation.
Installed new units and sanitary ware in cloak/utility room. Replaced six upstairs doors and three windowsills. All work completed to a very high standard as we have come to expect from Martin who has completed several projects for us in the past.
Martin took over building our balcony after we were let down badly and robbed of money by other builders. He and his subcontractors were very efficient, courteous and completed the job to our complete satisfaction. Martin made sure that things were done to the best of standards and we would not hesitate to recommend him to anyone.
Under floor heating installed and new floor built. Excellent standard of work, great attention paid to details, to safety and to customer care. Would highly recommend Martin Howarth.
Martin agreed to help us sort out a mess left by previous builders when others on the good trader site were not interested. Martin liaised with building control and we now have a completion certificate. Martin co-ordinated all trades and the work was completed to a very good standard on time and budget. Martin also came up with some innovative solutions to problems we encountered on the way. Would definitely recommend Martin and would use his services again. Thank you
Thank you for recommending Martin Howarth. He runs a tight ship! Every aspect of the job has been done with skill and respect for the property. Reliable, a very good job done. I would use him again.
I november we had a new kitchen fitted. Martin installed the kitchen and arranged for the plumbing and tiling to be carried out. He was efficient and punctual and the job was completed on time. We would have no hesitation using Martin again for any jobs and would highly recommend him to anyone(including friends and family) who require home improvements to there property. EXCELLENT JOB!!!!
Martin came to reveal the bath/shower area- a small job. However he found rotten floorboards and joist from an on going leak. He and his team carried out major repairs to the floor, cloakroom and hall ceiling,which also suffered from the leak. He organised a brickie, plumber, electrician and plasterer. All this worked was squeezed into his already busy schedule. The problem was sorted efficiently and to a very high standard. He was always on time and tidied up at the end of each session. I would certainly recommend Martin and wouldn't hesitate to employ him again. He helped us out of a terrible problem. Thanks Martin and Michael
We were very pleased with the work Martin and his team did for us. We had two new windows and new gutters. All the work was completed within two days and everything was cleared away and left tidy. Martin kept us informed at all times. We cannot fault their workmanship and would recommend to anyone.
Martin and Michael have just completed a comprehensive refurbishment of our kitchen. Together with their tradesman colleagues they have completely transformed the kitchen and we are absolutely delighted with what they have achieved. They listened carefully to what we had in mind and, not only did they accurately translate our ideas to the finished item , they guided us and advised us on how we could improve them even further. The job was completed on time and to budget and nothing has been too much trouble. We have no hesitation whatsoever in recommending Martin to other potential customers. He truly provides a 5 star service. They were even fun to have around!
Reliable (time keeping spot on). A good clean job. I would have him again.
Martin organised all trades and project managed all aspects of the home improvements. He was always ready to give advice when needed and went over and above what was required to ensure the job ran smoothly and was completed on time. We would definitely recommend Martin to anyone who requires home improoements.
Having seen Martins work carried out on our new offices I had no hesitation in using his services to carry out work on the needed to my own home following a move to Wigan.With a bathroom that needed stripping back to bare brick, damp on the ground floor and numerous other issues around the house, the service and quality of Martin's work has given us a home we can now live in.Both my wife and myself would have no hesitation in recommending Martin for any type of work required.
we cannot praise Martin and his team highly enough!. This was a complicated job that Martin spent a considerable amount of time beforehand, planning. They did a fabulous job to an extremely high standard, and we are delighted with the results. They were all pleasant, punctual and tried to keep the mess minimal, cleaning up as much as possible each day. We have used Martin before and we will use him again. We know that he is very much in demand and he has a waiting list, bit it is definately worth the wait.
Martin spent a considerable amount of time working out a solution to a difficult design problem. This involved removing a wall to reduce the size of the bathroom to allow construction of an en suite shower room without losing too much space from our bedroom. New walls were built and the en suite and new bathroom were installed to the highest standard by Martin and Michael his apprentice. Martin consulted us throughout the project and nothing seemed to be too much trouble. Plumbing, plastering, painting, tiling and installation of lighting were carried out by contractors who were all equally conscientious, pleasant and polite. It is hardly surprising that with so reliable a trader a wait may be necessary, particularly for a big job like ours, but it is well worth being patient!
Martin replaced a lot of blown double glazed units, knows his stuff and got the job done to a high standard without any fuss.
Martin is a builder you can have complete confidence in and importantly fully trust. The quality of his workmanship and his professionalism are both to the highest standard. Martin spent time with us advising us about the most suitable products for our home and the various options we could chose from. Once ordered, Martin kept us fully informed of the install date and time. We would recommend Martin to anyone and without hesitation use his services again.
Martin fitted a second hand rail to aid walking up and down the stairs. He arrived on time, and in just half an hour the job was all done. We highly recommend Martin for his work.
Delighted with the quality of workmanship. Project management and customer care was excellent. A joy to have Martin and his Apprentice Michael in our home. Highly recommended.
We initially asked Martin to install a partition wall, replace a window and take out a fireplace. Unfortunately, on the day before he was due to commence work, we discovered an area of wet rot in the floor as well, which needed immediate attention.Martin and his apprentice completed all the work, including the floor and attending to the damp-proof course, to an excellent standard, and we are very satisfied with the result.We would certainly ask him to do other work on the house, if the need arose again.We have no hesitation in recommending him.
From the moment of first contact Martin has provided a professional service. He has provided an excellent service which indeed was above my expectations. I was a little nervous finding a reliable person but soon felt confident and at ease that I had made the right choice. I definitely would use Martin's service in the future. Both Martin and his apprentice were helpful and clearly valued good customer service. The standard of work was excellent and would recommend others to get in touch with Martin for any joinery or building work. Thanks Martin
Can't fault his workmanship reliability
A first class builder. Great service and a high quality of workmanship. Would highly recommend.
Martin replaced some failed units in our windows and arranged for a new light fittingin our kitchen. The standard of workmanship was excellent, and he and his team arrived promptly and cleared up after themselves. We are very happy with his work and will be using his services again soon.
As usual, thorough and well planned with Martin keeping us updated throughout.
i was impressed with the trader himself adn also his appentice whose work ethic and manners were impeccable
The work carried out by Martin is always excellent. He is very honest and takes pride in his work. He acts as project manager pulling all other contractors together. He is not satisfied until the work is completed to a very high standard and I would not consider using any other contractor. Martin has done quite a lot of work for me over the years and always provides a first class service.
Excellent customer service,always turned up at agreed time. Carried out the work effectively and efficiently. Good workmanship and very professional. Would hire again to do further work. Excellent team !
Perfect Job Will always use Martin in the Future. well Recommended
Friendly, efficient, trustworthy. Reliable timekeeping
I have used this company for a variety of work from fitting bedrooms and kitchen to small maintenance jobs. All work carried out has been to an excellent standard. My latest was the plastic shed that has been erected - very good! They also clean up at the end of the day. No hesitation in recommending Martin.
Once more highly delighted by service provided. Work completed to the highest standard. No hesitation in recommending this builder.
V careful worker, left clean and tidy.
9.5 Excellent job just one problem with sub contractor but something out of Martins control and overcome by him to my satisfaction.
Would defiantly use martin again, fantastic, punctual and reliable.
On time, worked hard, efficient.
Took a bit to get Martin booked in as he was very busy, but chose to wait based on the existing feedback from this site. The work was carried out quickly and to a great standard. Martin arrived on time and even had a look at a couple of extra items for me while he was here. Would happily recommend Martin to anyone and will most certainly look him up again when I need more work doing.
Immediate response, on time, excellent, recommend.
Quick response, reasonable price, high quality, v pleased.
Perfect job, clean, efficient, quick.
High quality work completed on time.
Martin Howarth has done several jobs for my mother and has been very helpful and provided an excellent service.
V prompt, quick and tidy, would use again.
Martin project managed the work and carried out the joinery. He provided an excellent and efficient service.